Managed support
Practical care for your website and systems, with clear responsibilities after launch.
Discuss supportKnow what is covered
We review the website or system, its hosting and the access available before agreeing a support arrangement. Maintenance, content changes and new development are scoped separately.
Coverage, response arrangements, backup responsibilities and third-party costs belong in the agreement. They are not assumed from a general support enquiry.
Support can include
- Website maintenance and agreed content updates.
- Domain, DNS, certificate and hosting administration.
- Application updates and checks after changes.
- Backup and recovery arrangements for the agreed systems.
- Domain email configuration and technical troubleshooting.
- Administrator guidance and staff training.
Before support begins
Review the setup
Identify the system owner, suppliers, hosting, available documentation and current maintenance needs.
Agree the service
Define included work, contact channels, response arrangements and the process for additional requests.
Record the handover
Document authorised access and responsibilities, including how changes and incidents are reported.
Website Care
For website maintenance, review the Website Care product and current product pricing. A custom application or an existing third-party system may need a separate support proposal.
Tell us what needs attention
Include the website or application, the issue or maintenance need and your current hosting arrangement. Leave credentials and sensitive information out of the enquiry.